Unifying the tenant journey: Overcoming fragmented support from lettings to collections

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Council Tax Reduction in 2026: Practical approaches to policy reform and supporting the most vulnerable

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Title	Date	Start Time	Duration	Register
Test In recent years, Council Tax arrears in England have hit a record £6 billion. As we move into 2026, the design of local Council Tax Reduction (CTR) schemes remains one of the most powerful levers councils have to protect low income residents from falling into arrears. Join us at this webinar to explore practical solutions focused on: • Trends in council tax support schemes: Preparing for LGR and the April budget changes • Streamlined collection: Aligning CTR scheme design to make it simple to administer, and combine this with flexible, effective and sustainable debt management practices • Local government reorganisation: Best practices to harmonise disparate schemes and be ready for the transition • Efficiency through automation: How South Norfolk & Broadland councils are working to increase take-up while reducing the administrative burden of Universal Credit fluctuations through income-banded schemes and automated modelling The policy landscape is shifting rapidly. The government’s new Child Poverty Strategy introduces statutory requirements for councils to ensure their schemes actively reduce inequality and align with supportive collection practices, while LGR and changes to local government funding impact on scheme design. Deven Ghelani (Director) and Rory Ewan (Senior Policy and Data Analyst) of Policy in Practice will discuss the impact of these policy changes and practical approaches based on our analysis of over 150 schemes. We will also be joined by Lindsay Sayer who will share her experience of CTRS redesign in South Norfolk and Broadland, and harmonisation across the districts. This webinar will aim to provide Heads of Revenues and Benefits, Revenues Managers, Finance Directors and policy leads with the tools to navigate complex legislative changes and design data driven, resilient schemes. By acting now, councils can turn these policy challenges into an opportunity to deliver fairer, more efficient support.	4/2/2026j/n/Y	9:00am GMT2026-02-04T09:00:00Zg:ia T	30 minutes	Register
Council Tax Reduction: Practical approaches to policy reform and supporting the most vulnerable In recent years, Council Tax arrears in England have hit a record £6 billion. As we move into 2026, the design of local Council Tax Reduction (CTR) schemes remains one of the most powerful levers councils have to protect low income residents from falling into arrears. Join us at this webinar to explore practical solutions focused on: • Trends in council tax support schemes: Preparing for LGR and the April budget changes • Streamlined collection: Aligning CTR scheme design to make it simple to administer, and combine this with flexible, effective and sustainable debt management practices • Local government reorganisation: Best practices to harmonise disparate schemes and be ready for the transition • Efficiency through automation: How South Norfolk & Broadland councils are working to increase take-up while reducing the administrative burden of Universal Credit fluctuations through income-banded schemes and automated modelling The policy landscape is shifting rapidly. The government’s new Child Poverty Strategy introduces statutory requirements for councils to ensure their schemes actively reduce inequality and align with supportive collection practices, while LGR and changes to local government funding impact on scheme design. Deven Ghelani (Director) and Rory Ewan (Senior Policy and Data Analyst) of Policy in Practice will discuss the impact of these policy changes and practical approaches based on our analysis of over 150 schemes. We will also be joined by Lindsay Sayer who will share her experience of CTRS redesign in South Norfolk and Broadland, and harmonisation across the districts. This webinar will aim to provide Heads of Revenues and Benefits, Revenues Managers, Finance Directors and policy leads with the tools to navigate complex legislative changes and design data driven, resilient schemes. By acting now, councils can turn these policy challenges into an opportunity to deliver fairer, more efficient support.	17/2/2026j/n/Y	10:30am GMT2026-02-17T10:30:00Zg:ia T	1 hour	Register
Unifying the tenant journey: Overcoming fragmented support from lettings to collections More details to come	25/3/2026j/n/Y	10:30am GMT2026-03-25T10:30:00Zg:ia T	1 hour	Register

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